If you are not completely satisfied with Coriancuttingboards.com, please return it for an exchange or merchandise credit. Notify our customer service at 530-343-0860. In case of damage, the item must be packed within the original packaging and a call tag will be issued by Coriancuttingboards.com after you have notified them of the damage. This must be made within fifteen days of shipping. For all Williams-Sonoma, and other catalog and retail stores, you need to notify them directly of any damage or return requests.